We are seeking a skilled and experienced Key Account Manager with a strong background in pharmaceutical supply chain management. This role focuses on supporting key accounts across East Africa, with an emphasis on supply chain management tasks and ensuring smooth operational workflows. The successful candidate will excel at prioritizing tasks, following up on key activities, and providing seamless account support.

Key Responsibilities:

1. Account Management: Serve as the primary contact for assigned accounts, ensuring their needs are addressed promptly and accurately.

2. Prioritization & Coordination: Assess and prioritize account needs, manage requests, and collaborate with internal teams to ensure timely execution.

3. Back-Office Support: Handle administrative tasks such as documentation, following up on email feedback, and coordinating documentation signing processes.

4. Supply Chain Expertise: Leverage supply chain knowledge to ensure timely and accurate order fulfillment while addressing supply-related challenges.

5. Team Collaboration: Work closely with Business Development Directors and internal teams to align strategies with business objectives and maintain operational excellence.

6. Client Communication: Maintain strong relationships through regular contact with accounts, addressing issues proactively and ensuring client satisfaction.

7. Reporting & Analysis: Generate and present reports on account performance, identifying trends, key metrics, and areas for improvement.

8. Problem-Solving: Resolve account-related challenges using your expertise in pharmaceutical supply chains to implement effective solutions.

9. Market Support: Assist in mapping and identifying stakeholders in key markets such as Kenya and follow up on obtaining price information from manufacturers.

Requirements:

• 3-5 years in key account management, preferably within the pharmaceutical industry, with Strong understanding of pharmaceutical supply chain processes and workflows.

• Familiarity with pharmaceutical regulations and supply chain processes in East Africa, particularly Kenya.

• Exceptional organizational and multitasking abilities.

• Effective communication and interpersonal skills.

• Experience with CRM software and other supply chain management tools.

• Advanced use of MS Excel including expertise in complex formulas, data analysis, PivotTables, automation with VBA, and dynamic dashboards.

• Ability to analyze data, generate insights, and recommend strategic actions.

• Proactive, detail-oriented, and solutions-driven.

• Proven ability to work collaboratively in a team-oriented environment.
• Comfortable handling back-office support tasks alongside core responsibilities.

Preferred Qualifications:

• Education: Bachelor’s degree in Business, Supply Chain Management, or a related field. Advanced degrees or certifications in pharmaceutical management or supply chain are a plus.

Salary: $30,000-$35,000 per annum

Work schedule: We are a young startup, so we focus on delivering results, not filling hours of work. However, as a reference, candidates can expect to normally work within normal office hours per week (Monday-Friday).

About Axmed

Our Vision

We believe in a world where everyone, regardless of their country’s wealth or frontiers, enjoys access to medicines and healthcare when they need it.

Our Mission

We work tirelessly to remove access barriers faced by patients and caregivers across Low and Middle-Income Countries (LMICs) when seeking quality medicines and quality healthcare.

Who We Are: Bridging Continents, Bringing Health

Imagine a world where critical medicines are within reach, affordable, and synonymous with quality, no matter where you are. That is the world we're building with our unique, demand-aggregation model that unites healthcare providers across LMICs. At the heart of our identity is a single, resolute commitment: to build a future where geography and income never stand between any individual and life-saving medicines. Our platform isn't merely a space for transactions, we unlock affordable access to medicines by aggregating demand across healthcare providers. We also help manufacturers build a sustainable and reliable global access strategy.

Our business focuses on low- and middle-income countries and strengthens the purchasing power of these markets to ensure the supply of cost-effective, high-quality medicines. We partner exclusively with authorized, high-quality pharmaceutical companies and certified caregivers to accelerate sustainable access to medicines.

Our Values

• Passionate impactors. We are driven by our passion to make a difference, to create a positive impact on healthcare. Our passion is reflected in all aspects of our business: from why we exist to how we operate and invest.

• Patient rooted. We are on a relentless pursuit for equity for all patients around the world. Every decision we take is focused on making it easier for patients to access the care and medicines they need.